Last updated: 15 October 2026
This Refund Policy explains how cancellations and refunds are handled for HS Bizz subscription plans, provided by Harsafe Technology Finance Service Pvt Ltd. It should be read together with our Terms & Conditions.
1. Free trial
We offer a free 7-day trial so you can evaluate the Services before paying. No payment is required to start the trial, and you may cancel at any time during the trial without charge. If you do not cancel before the trial ends and a paid plan begins, standard subscription charges will apply from that point onward.
2. Subscription plans
Subscriptions are billed in advance on a quarterly or annual basis, as selected at sign-up. Subscription fees cover access to the Services for the billing period chosen and are generally non-refundable once the billing period has started, except as set out below.
3. When a refund may apply
We will consider a full or partial refund in the following situations:
- You were charged in error or were double-billed for the same subscription period.
- A technical fault on our side prevented you from using the core billing functionality for a significant part of the paid period, and our support team was unable to resolve it within a reasonable time.
- You cancel an annual plan within 7 days of the renewal charge, in which case a pro-rated refund for the unused period may be issued at our discretion.
4. What is not refundable
- Partial months or quarters already used.
- Fees for one-time setup, onboarding, custom integrations or hardware (printers, kiosks, scanners) already delivered.
- Charges arising from your own change of mind after the free trial period has ended, outside the window described in Section 3.
- Third-party charges, such as payment gateway or SMS/WhatsApp provider fees, which are not controlled by us.
5. Cancelling your subscription
You may cancel auto-renewal at any time from your account settings or by contacting our support team before the next billing date. Cancellation stops future charges; it does not automatically refund the current billing period unless Section 3 applies.
6. How to request a refund
To request a refund, email us at [email protected] or call 8824415793 with your account/business name, invoice details and the reason for the request. We will review your request and respond within 5–7 business days.
7. Processing time
Approved refunds are processed to the original payment method within 7–14 business days, depending on your bank or payment provider’s processing times. We are not responsible for delays caused by banks or payment gateways once a refund has been initiated.
8. Changes to this policy
We may update this Refund Policy from time to time. Changes will be posted on this page with a revised “Last updated” date and apply to billing periods starting after the change.
9. Contact us
- Email: [email protected]
- Phone: 8824415793
- Address: Balaji Vihar, Near Tejal College, Bheru Ji Mod, Reengus, Rajasthan 332404